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Delivery Services:

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1. Delivery Estimates: Dates and times for delivery are estimates only and are subject to any matter beyond our reasonable control. These details are provided on our website where you browse the goods.

2. Delivery Guarantee: We strive to meet our delivery estimates; however, we do not guarantee exact delivery dates or times. If there are any delays, we will notify you promptly and work to resolve the issue.

3. Late Delivery: You shall have no right to reject goods or rescind the contract for late delivery unless the due date has passed, and you have served us with a written notice requiring the contract to be performed, giving us at least 14 days to do so, and the notice has not been complied with.

4. Order Fulfillment: We reserve the right to fulfill orders for goods in the most efficient manner possible. Orders will only be delivered if all goods are available, and we are not obligated to deliver orders in installments.

5. Delivery Locations: We currently offer delivery to mainland UK addresses. Overseas delivery may be arranged upon special request, and you must contact us for details regarding prices and availability.

 

Installation Services:

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1. Professional Installation: Our experienced technicians will handle the installation process efficiently and with care to ensure that your products are set up correctly and safely.

2. Installation Coordination: We will coordinate with you to schedule a convenient time for installation. Please ensure that the installation area is accessible and prepared prior to our team's arrival.

 

Returns and Exchanges:

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1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or repair as per our warranty policy.

2. Change of Mind: Due to the nature of our products and services, we do not accept returns or exchanges for reasons of change of mind. We encourage you to carefully consider your purchase before completing your order.

3. Cancellation Policy: If you need to cancel or reschedule your delivery or installation appointment, please notify us at least 14 days in advance. Late cancellations may be subject to a cancellation fee.

 

Contact Us:

If you have any questions or concerns regarding our Shipping and Installation Policy, please don't hesitate to contact us through our contact page. We are here to assist you and ensure that your experience with Pods and Pavilions is exceptional from start to finish.

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Pods and Pavilions

info@podsandpavilions.com